Jenny Lee here!
I work in Customer Success and Community Management. For the last 9 years, I've been helping businesses onboard new customers, grow revenue, improve loyalty and lower churn.
Customer Success Management
From my home office in Toronto 🇨🇦, I (and my cat Tutti) support businesses with Client Onboarding, Webinar Hosting, Follow-up Reporting, Support Documentation and KPI Reporting.For an example of how I follow up with customers:
Community Management
Since 2015, I've been a Community Manager for both offline and online communities. Since 2021, I've been managing an online community of 30,000+ customers.
This includes creating loyalty-focused programming, managing social media posts & newsletters, and running dozens of Webinars.
